Frequently Asked Questions
How do I contact Toshiba Tech Support?
Technical support for Toshiba products is available 24/7. You can reach online support for laptops and projectors at www.pcsupport.toshiba.com. Or you can speak directly to a Toshiba Tech Support Representative at one of the following numbers:
- Laptop computers 1-800-457-7777
- Toshiba digital cameras 1-800-829-8318
- Projectors and pocket PCs 1-877-523-8324
How do I contact Toshiba Customer Service?
If you have questions about your Toshiba purchase you can always talk to a Toshiba Customer Service Representative at 888-255-7816.
Customer Service hours are Monday- Friday 6am-6pm Pacific, or Saturday 6:30am-2:30pm Pacific. Or, if you prefer, you can email us at email Customer Service.
What's the difference between Intel® and AMD® processors?
Toshiba proudly partners with both Intel and AMD. The key is that Toshiba understands that our customers have the right to the latest advances in mobile technology, including high performance, dual-core processors. This is why Toshiba provides a broad range of systems featuring either Intel® Core 2 Duo dual-core processors, or AMD Turion X2 64 or Athlon X2 64 dual-core processors.
How do I extend my computer's battery life?
Try running fewer programs at one time, turning off your notebook's wireless device when not needed, lowering screen brightness, plus setting both the sleep and power-off modes through the operating system's Control Panel, which may offer other ways to optimize power as well.
What does a port replicator do?
Port replicator is another term for a docking station, which is like a "cradle" for using your Toshiba laptop at a desk. The docking station is a central hub that allows you to connect and disconnect to a full-size keyboard, AC power, the Internet or your corporate network, a monitor, printers and more in one easy move.
What are the benefits of a wide-aspect ratio screen?
Also known as "widescreen", these displays let you see more content and information than conventional screens. That includes side-by-side documents, spreadsheet columns, multimedia and more.
How does a trans-reflective LED-backlit display work?
Trans-reflective LED backlight technology allows you to more clearly view the display of your Toshiba laptopin virtually any lighting conditions. Indoors, the LED backlighting produces consi stently rich color saturation and superb image quality. Outdoors, the trans-reflective screen uses natural light to bring colors and images to life.
What does a Bridge Media Adapter do?
Available on many Toshiba models, a Bridge Media Adapter lets you transfer data into your laptop from the following devices:
- Secure Digital®
- Memory Stick® and Memory Stick PRO™
- SmartMedia®
- Multi Media Card
- xD Picture Card (shared slots)
A Bridge Media Adapter makes it easy to share information with co-workers and clients using a wide choice of PCs, PDAs and digital cameras on the market.
How do I upgrade my Toshiba laptop warranty?
Toshiba offers a variety of Extended Service Plans options such as:
- SystemGuard Accidental Damage Service - Protects against expensive repair bills caused by accidental damage from handling.
- Extended Service Plan - Provides an extended service plan for up to three additional years, protecting you from unforeseen repair costs.
- On-Site Repair - Offers you the convenience of having a Toshiba-trained technician come right to your home or business location.
Which music file formats can I play on my gigabeat Portable Media Player?
Generally, most gigabeat models support MP3, WMA and WAV file formats.
Which operating system do I need to have when transferring files to my gigabeat®? To transfer MP3, WMA, WAV and other files from your laptop to your gigabeat you'll need to run one of the following
Microsoft® Windows operating systems:
- Windows Vista®
- Windows XP Home Edition
- Windows XP Professional
- Windows XP Media Center Edition (Windows® XP: Service Pack 2 recommended)
How do I change the names/titles of artists/songs on my gigabeat?
Start by placing the cursor over the listing you want to change. Right click, then select "Change Name" from the menu.
How do I transfer music files to my gigabeat?
There are two ways of downloading MP3, WMA and WAV files onto your PC for use on your gigabeat. One is by ripping a CD and saving the music files on your PC’s hard drive. The other is by purchasing music files from online content providers such as eMusic and accessing the downloaded files through Windows Media Player (WMP) 11.
To transfer music files to your gigabeat, simply connect it to the PC via USB cable. A gigabeat window will pop up on your screen and will direct you to WMP 11 (make sure to click the “Complete” button, or it will not take you to WMP 11). Once you’re in WMP 11, assemble the list of music you wish to transfer and press “Synch”. The program will automatically begin transferring data to your gigabeat.
How do I store data in my gigabeat as backup?
Connect your gigabeat to your PC via USB and open WMP 11. Select the files on your gigabeat you wish to store, and drag the data over to “Synch List”. The data will be saved into WMP 11.
How do I delete video data on my gigabeat?
Click the “Sync” tab, click the “Select a category” button, and select “Video.” Click the “gigabeat T Series” library in the tree view shown on the left. Right-click the video data you want to delete and select “Delete” in the displayed menu. A dialog box to confirm the deletion will appear. Select “OK.” The data you have selected will be deleted from your gigabeat.
How do I transfer recorded TV programs to my gigabeat?
The transfer steps are the same as the steps explained in the “how do I transfer video data to my gigabeat?” FAQ above. The only difference is that you must select “Recorded TV” instead of “Video” from the “Select a category” button.
Can I transfer photos to my gigabeat? If so, how?
Yes. Connect the gigabeat to your PC via USB. Open WMP 11 and you’ll see a music note icon on the top left hand corner of the screen. Once you click it, a list will scroll down with several commands (such as “video”, “audio”, “picture” exc.). Select “picture” and the system will be ready to synch photo contents (same process as transferring music).
How do I attach album art to each song?
Simply open WMP 11 and display the album you wish to attach the preferred art. Then, select the art and drag it to the album (transferring takes roughly a minute).
How do I create a separate list for storing my favorite songs?
There is a “Library” tab displayed on WMP 11. Click on it, and a menu labeled “Create play list” will appear. Open “Create play list” and begin dragging the songs you wish to store. Finally, click on the “Un-named play list” button and create a name for your new play list.
How do I replace a burned-out or defective projector lamp?
Replacing a projector lamp is quite simple, and something you can do without sending your equipment in for service. Check your product manual for specific steps. But always wait till the existing lamp has completely cooled before attempting to remove it. Then turn off the power and unplug all connections and cables.
What are the benefits of Extreme Short Projection (ESP) technology?
ESP technology can produce a large image from a shorter distance, which is especially helpful in small spaces such as offices, classrooms and living rooms. ESP solves the problem of both screen shadowing and eye glare. With the projector set so close to the screen or wall, presenters can stand nearby without blocking the image or having the projector's light beam shine in their eyes.
What is an ANSI lumen?
Developed by the American National Standards Institute (ANSI), lumens are the industry's standard measurement of projector brightness.
How many lumens or brightness do I need?
Projectors with 2,000 ANSI lumens of brightness are suitable for use in conference rooms or classrooms, even with little or no ambient light.
If you plan using a projector as part of a home theater you may want to consider one with 3,000 ANSI lumens of brightness.
Projectors with higher lumen counts give you the flexibility of presenting to larger audiences and onto larger screens with minimal distortion.
How do I calculate the recommended projection distance for the image size I want?
Click here for a convenient Projection Distance Calculator.
How do I clean the lens of my projector?
For a dust-free image, the projector's lens should be cleaned regularly using a commercially available blower brush and/or lens cleaner. But be sure to handle the lens carefully, because it can easily be scratched. And never use paper towels or tissue.
What is a Dynadock™?
Dynadock™ is a universal docking station with video output that lets you to easily connect all of your workspace peripherals? monitors, printers and more with only one USB cable. It's available with either a VGA or DVI video port.
How do I find the right battery for my Laptop?
Check the product manual that came with your Toshiba laptop, or visit ToshibaDirect.com and follow the links under Laptop Accessories.
What kind of warranty does Toshiba offer on its accessories?
In general, Toshiba accessories have a one-year limited warranty, Toshiba monitors a three-year limited warranty. Please see detailed specs for actual warranty information.
How long will my Toshiba laptop battery last before I need to replace it?
The longevity of Toshiba batteries is measured by how many times the battery can be charged and subsequently discharged. The technical term for this is "cycle times". Battery replacement time will vary depending on various factors including usage settings and conditions. After a period of time, the battery will lose its ability to perform at maximum capacity and will need to be replaced. This is normal for all batteries. To purchase a new battery pack, see the accessories information that shipped with your computer or visit the Toshiba web site at www.accessories.toshiba.com.
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While Toshiba has made every effort at the time of publication to ensure the accuracy of the information provided herein, such information is subject to change without notice. TOSHIBA PROVIDES NO WARRANTY WITH REGARD TO THE FAQ INFORMATION CONTAINED HEREIN. ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND/OR NONINFRINGEMENT OF THIRD PARTY RIGHTS ARE HEREBY DISCLAIMED. TOSHIBA ASSUMES NO LIABILITY FOR ANY DAMAGES INCURRED DIRECTLY OR INDIRECTLY FROM ANY TECHNICAL OR TYPOGRAPHICAL ERRORS OR OMISSIONS CONTAINED HEREIN. IN NO EVENT SHALL TOSHIBA BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES, WHETHER BASED ON TORT, CONTRACT OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH THE FAQ INFORMATION CONTAINED HEREIN OR THE USE THEREOF.